FAQ

• +How can I book a transfer?
• +I can't find the route I need, what should I do?
• +What time should I indicate when ordering transfers?
• +Is the final price for a person or a service?
• −What vehicles do you use for transfers? Which car brands are included in the Standard class?

  Depending on your budget and comfort expectations, we operate transfers in Standard, Business, and Luxe classes.

  Standard class: comfortable sedans or minibuses; a specific brand is not guaranteed. Typical examples include Volkswagen Caravelle, Opel Vivaro, and Renault Trafic — spacious minibuses for up to 8 passengers with air conditioning and generous luggage space.

  Toyota Proace Verso — Standard-class minibus with 8 passenger seats plus the driver (9 seats total). Spacious cabin with air conditioning, comfortable seating with seat belts, and generous extra-long luggage space — ideal for family and group transfers of up to 8 passengers.

  Premium class: Mercedes E-Class — executive sedan with leather or velour interior, climate control, and safety features. Up to 4 passengers; extra luggage may require an additional Standard vehicle.

  Premium Minibus Mercedes V-Class — luxury minibus for business travel with up to 7 passenger seats, leather interior, and ample luggage capacity.

  Bus Luxe: Mercedes Sprinter (up to 16 passengers) — premium minibus for group transfers and delegations.

  Bus Luxe: Mercedes Sprinter (16–20 passengers) — extended Sprinter Bus Luxe configuration for larger groups and delegations, with 16 to 20 passenger seats, a spacious cabin, climate control, and comfortable seating.

  Bus Luxe: Mercedes Sprinter (up to 8 passengers) — compact Sprinter configuration for smaller groups with maximum comfort.

  Premium SUV: Mercedes GLS 400 — representative premium SUV with a spacious cabin and up to 4 passengers. Ideal for VIP and business transfers.

  Premium VIP: Mercedes S500 / S-Class — flagship sedans with maximum comfort and safety for up to 4 passengers. For large luggage we recommend an additional Standard vehicle.

  KING LONG coaches (35 and 59 seats) — full-size coaches for large groups with air conditioning, entertainment systems, and toilet facilities.

  Actual equipment may vary by vehicle; please specify required options when booking.

• +Where does the driver meet you upon arrival to the airport?
• +Where does the driver meet you upon arrival to the railway station?
• +How long will the driver wait for the clients after the arrival of the flight?
• +What should I do if I can’t find the driver and a sign with my name after getting the baggage and passing the customs?
• +I do not speak foreign languages well enough, maybe I will need help while check-in at the hotel, can driver help me?
• +Departure transfer
• +If I decided to leave the hotel before the appointed time, without waiting for the driver ...?
• +If the driver is late and did not arrive 3 hours before the departure to the airport or 1.5 hours before the departure to the train station in Paris?
• +Is it possible on the way to the airport to ask the driver to stop at the store to buy souvenirs?
• +Order payment
• +How can I cancel the transfer without penalties?
• +How can I change my order?
• +How can I cancel a booking for transport services?